Privacy Policy
 

Privacy Policy (Last update: 3rd August 2014)

 

The aim of this Privacy Policy is to provide an overview on the privacy practices exercised by KeyDefend with respect to the www.keydefend.com website ("Site") and any product and/or services KeyDefend may offer to you ("Products"), unless terms and conditions accompanying such Products indicate otherwise.

Commitment to Privacy

As a leader in cyber security and software producer, KeyDefend takes privacy very serious. Our privacy policy outlined below is transparent in what we do with your collected data.

What Information Does KeyDefend Collect?

The type of Personal data and information that we collect and retain depends upon your interaction with our Site and/or our Products. Here is a short overview of the two main types of interactions.

INFORMATION YOU GIVE US

We collect the Personal data and information you provide to us on our Site or through our Products, including your name, address, email address, telephone number, and if you pay by credit card, your account information. This happens when you:

  • Create a user account, place an order, register a product
  • Requesting product support or other services
  • Participate in surveys

Our Products can collect information about your PC or other applicable device, about files stored or applications installed and sites you have accessed when they identify threats or potential threats. This information, with your consent is transmitted back to KeyDefend. It is possible that on rare occasions this may provide Personal data and information. Be assured we always treat such information in accordance with this Privacy Policy and applicable laws.

INFORMATION COLLECTED AND STORED AUTOMATICALLY

When you interact with KeyDefend Products or Sites we may maintain a partial or full record about some or all of the following types of information:

  • Your Internet Protocol ("IP") address or other technical information such as a referring web site, if any, and the path you take through KeyDefend Sites when you visit us online
  • The date and time, the internet address of the website from which you link directly to our website
  • The name of the file or the words you search, and the browser you use to access our website
  • Information about malicious applications, files and other potential threats on your PC or other applicable device, their behavior and origin
  • Files and the content of files that contain threats or potential threats
  • Information about your device (PC or other applicable device) like device ID, device name, third party applications, types and number of files and programs on such device, and device settings.
  • The information collected and stored automatically by our Site is used to measure the number of visitors to it and to identify system performance or for server issues. We also use this information to help us expand the coverage of our Site and to make it more useful.
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Do We Use Cookies?

Yes, we use cookies when necessary.

How Do We Use the Information We Collect?

The Personal data and information we collect is generally used to help us develop the best protection and performance for you, process your requests and transactions, to provide you with high quality service, to tell you about opportunities we think will be of interest to you, to customize your experience on our Site and to understand your needs so that we may provide you with the most suitable products and services. For example, we may use your Personal data and information to help us:

  • Provide you with information about virus alerts, product upgrades, new products, services, research on future product ideas or improvements
  • Send newsletters, informative e-mails or other information which has the nature of business announcements
  • Create content that is relevant to you
  • Provide you with special offers that may be of interest to you, including offers relating to third party products and services
  • Assist us in creating better, customized products and services to meet your needs
  • Allow you to purchase and download products, obtain access to services or otherwise engage in activities you select
  • Help you quickly find software, services, or product information important to you
  • Allow you to participate in interactive features of our service, when you chose to do so
  • Notify you about changes to our service
  • In case your files, applications or emails are malicious, potentially malicious or spam
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With Whom Do We Share Your Information?

THIRD PARTIES

KeyDefend does not sell or rent your Personal data and information to third parties. KeyDefend, like all major organizations, uses a range of third parties to provide services to KeyDefend and to you – either directly or indirectly. Where relevant, these companies are required to comply with our data privacy and information security standards when handling Personal data and we aim that they do not compromise your Personal data and information.

We may share your Personal data and information if we believe in good faith that such disclosure is: a) authorized by law or necessary to comply with a legal process or to deliver the product or service you require; b) in response to legal claims; c) required to protect and defend the rights, property or legitimate interests of KeyDefend; d) necessary to protect personal safety, property or other rights of KeyDefend and its customers or employees; or e) an integral part of a sale of all or part of our business. Such disclosure may include cross-border transfer of Personal data and information. If legally compelled to disclose your information to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.

Rights and Responsibilities

If you have given your Personal data and information to KeyDefend for the purpose of providing you with products or services, you have the right to ask us to advise you of the scope of information KeyDefend processes about you, the purpose and nature of the processing, and information on who we share it with. If you have given us your Personal data and information, you can also request to update, correct, or delete (assuming that this does not impact the services we are providing to you) it at any time. Importantly, in addition you can opt out of marketing contact upon request. If you are concerned about potential violation of your privacy rights regarding KeyDefend products, please advise us of your concerns and we will strive to resolve them as soon as practically possible. You can do any of the above by emailing legal@keydefend.com.

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KeyDefend Update Bulletin and Other Communications

Some KeyDefend product(s) enable us to transmit product and important service messages to your PC, or other applicable device when you are connected to the KeyDefend servers. For the purposes of this Privacy Policy an KeyDefend server means any KeyDefend Products related server operated by KeyDefend.

If you do not wish to continue receiving our e-mail newsletters, bulletins, or other information from KeyDefend, you can opt-out at any

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Links to Other Companies

Periodically, our Site or our Products may contain links to and from websites or other external destinations of our business partners, distributors, resellers, advertisers or other third parties. If you follow a link to any of these websites or any other external destination, please note that these websites and destination have their own privacy policy which you should read before you submit any Personal data and information.

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Co-branded Websites

We may also link to co-branded websites that are maintained by KeyDefend and one or more of our business partners.

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Security

KeyDefend is committed to maintaining the security of information under our control. We have taken security measures, consistent with best industry practices, to protect your Personal data and information. To prevent unauthorized access, maintain data accuracy and ensure correct use of information, we have put in place industry-accepted physical, technical and administrative practices to safeguard and secure the information we collect.

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